Returns and complaints
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Return Terms & Conditions

If for any reason you are not satisfied with your purchase, you can return your items for Refund within 14 days from the order's shipment date.

Return Terms & Conditions

  • You have 14 days to return your items back to us from the order’s shipment day

  • Fill in the order number in the return note and include it in your parcel

  • The Security Tags must be intact and attached to all items to be returned. Items must be in a new condition, not being worn, washed or altered in any way. 

  • Items which are dirty, smell of perfume, sweat or smoke, have marks of deodorant, crème or any other type of fluid will be refused.

  • All lingerie and swimwear bottoms must be tried on over underwear for hygiene reasons.   Items which have any sign of use or wear will be refused for Refund.

  • All hosiery products like stockings, bodystockings or products of similar type will be refused for refund, if the security seal on the product box/emballage is broken.

  • All items must be returned in their original product boxes/emballage, which must not be damaged used or altered in any way.

  • When returning, you are responsible for items until they reach our warehouse. Make sure they are packed up safely in transportation box, similar to the one you received your items in. You cannot use product box/emballage as shipping box. Do NOT send items back in envelopes, paper bags, plastic bags etc.

  • If the product box/emballage or items themselves are damaged under transportation as a result of improper transport packing, we draw a fee for their replacement.

  • You'll be responsible for the cost of return

House of Lingerie keeps the right to refuse any returned items, which are not complying with the Return Terms & Conditions.